Post Fathers-Day Sale - Extra 15% OFF & Free Shipping!

Shipping, Returns, Refunds & FAQ

Thank you for shopping with us!  Contact us anytime with questions, comments, concerns, or to tell us you love your items!  We love hearing from you guys :)

As a savvy mom (at least I think I am), deals bring me massive excitement..and sharing those deals brings me just as much joy. 

Shipping

Since we design, print, and fulfill using our own capacities here locally, please allow up to 14 days for your order to arrive at your doorstep. This gives us enough time to process your order, produce it especially for you, and use a shipping option that we can cover on your behalf to offer you FREE SHIPPING on any order placed. We ship domestically here in the United States and most international countries. 

Tracking

You should receive an email within 3-7 business days that your order has been shipped. You will receive a tracking number and can enter in here and press the orange track button.

Order Changes, Cancellations, Replacement & Returns

We firmly stand behind our products as we work with only the best vendors around the globe. 

Orders Changes & Cancellations

If you need to make a change to your order (clothing size, shipping address, etc) or cancel your order, the request must be sent via email to hello@coleandcoddle.com within 12 HOURS of placing your order.

After 12 hours, all orders are final, including those in which you entered the wrong shipping address - no refunds will be allowed as we have already paid our supplier and shipped your order to that address.

Replacements (Lost Items or Damaged Goods)

For orders that are mistakenly placed by the USPS and/or marked as delivered, but are never received, we offer replacements at an additional fee. Please email us if your order has not arrived after 3-4 weeks and has been marked delivered, but you have not received.

If an item was damaged or incorrect size, etc, please send us an email at hello@coleandcoddle.com with an image of the error and we can replace your order free of charge.

Returns & Refunds

If you wish to return an item, please email us at hello@coleandcoddle.com with the item you wish to return for a refund. We will send you a pre-paid shipping label in which you are to send us the item(s) and once received, we will issue your refund minus the shipping label and stocking fee cost of $7.00 per item returned (1 matching shirt set only counts as 1 item).

 

We reserve the right to refuse any returns if we determine that the merchandise does not qualify for a return.

FAQ:

  • Where do you get or make your products?
We currently design and fulfill all orders from our office in Connecticut. We get our shirts from U.S. companies that are fully certified infant safe. We work with several local printers that use the highest quality and certified printing inks and processes to ensure premium quality in a safe production environment.
  • Do you offer wholesale?

We offer a huge discount of 25% OFF orders over $200 - simply enter code "CC200" for the discount to be applied at checkout. For larger orders, contact us via the link below.

Still have questions, concerns, or need to get in touch?

PLEASE CONTACT US HERE